Vendor Support Administrator
Location: Chelmsford
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
We are looking for a full time Vendor Support Administrator to join our busy team at our Chelmsford site.
Principle responsibilities include:
- Be responsible for local Vendor Account Management.
- Maximise growth and revenue opportunities across client portfolio.
- Carry out administrative tasks with a high level of accuracy.
- Create accurate Vendor sale reports.
- Ensure that levels of customer service within the function are exceptional at all times.
Duties include:
- Monitor vehicle collections, including escalation of overdue and expected daily arrivals.
- Effective stock management and preparation of vehicles ready for next available sale.
- Be knowledgeable in all areas of vendor SLA’s & requirements and ensure the site are operating in line with these at all times, escalating issues where required.
- Be the key contact for assigned clients.
- Recommend value adding refurbishment pre and post-sale
- Maintain regular contact with Vendors and provide a first class service via phone, proactively prospecting for ongoing business and identifying additional revenue streams and share leads with the wider sales team.
- Discuss additional volume opportunities on calls with Vendors.
- Request documentation in an efficient and timely manner.
- Ensure vehicles are presented with all relevant details to support 1st time conversion and work with Vendors to obtain missing information.
- Support Buyer Services Executive to manage provisional bids.
- Monitor “Not Inspected” & Awaiting” vehicles in order to ensure SLA’s are maintained and exceeded.
- Prepare & provide vehicle entry sheets to Auctioneers as required.
- Support team in post-sale invoicing and all buyer queries.
- Thorough catalogue checks to ensure all details are correct presale and within the required timescales to allow time for advertising stock ahead of the sale.
- Be the first point of contact for customer queries and complaints.
- Regularly check in with clients to check they are getting the required support and identify areas for improvement.
Skills/Experience:
- Ability to work in a complex, fast paced operations function.
- Strong interpersonal and communication skills.
- Experience of producing high quality information to deadlines.
- Proven experience of delivering exceptional service to customers both personally and through a team.
- Organisational and prioritisation skills.
- Intermediate computer & Microsoft Office knowledge.
42.5 hours per week, Monday to Saturday on a rota basis, £27,492.40 per annum.
We offer a fantastic range of benefits that reflect the value we place on our employees and help make Aston Barclay Group a great place to work. These include:
- 33 days leave per annum inclusive of bank holidays
- The ability to purchase up to an additional 5 days leave per annum
- Enhanced sick/maternity/paternity/adoption policies
- Healthcare Cashback scheme on costs such as Dental, Optical and Physiotherapy
- Access to an online rewards scheme that gives you discounts and money back on everything from fashion, holidays, entertainment, car hire, health and beauty and even weekly shopping from major supermarkets
- Free Employee Assistance Program (also available to family dependants)
- Life assurance cover 2 x salary
- Christmas savings scheme
- Length of service awards
- Refer a friend recruitment incentive scheme
- Early finish on your birthday
