Vehicle Refurbishment Assistant
Location: Wakefield
We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service.
Our mission is to bring new perspectives, energy and more innovative ways of working to extend our value within the automotive industry.
We have an exciting opportunity for a Vehicle Refurbishment Assistant to work between the head office in Normanton, Wakefield & our Leeds site.
Principal Responsibilities
- Identify refurbishment opportunities; working with vendors to increase revenue.
- Work with a preferred supplier list for refurbishment.
- Report on refurbishment performance & identify areas for improvement.
- Undertake refurbishment related administrative tasks as required.
- Maintain exceptional standards of Health & Safety.
- Ensure that levels of customer service within the function are exceptional at all times.
Key Performance Indicators
- Be an effective member of the operations team driving Company performance.
- Deliver exceptional standards and quality performance across all areas of refurb.
- Maximise refurb opportunities across the sites.
Key Success Factors
- Aid the development and implementation of best in class processes and systems.
- Adopt a continuous improvement approach to the function and the Company.
- Build strong relationships throughout the Company.
Detailed Tasks
Identify refurbishment opportunities; working with vendors to increase revenue.
- Identify opportunities for refurbishments on vehicles, in order to increase revenue by following group processes and procedures.
- Work with approved suppliers to carry out refurbishment repairs to the highest possible standards.
- Undertake quality checks of the work which is undertaken by relevant 3rd parties.
- Drive increases in refurb volume through leveraging new and existing relationships.
- Provide technical support & guidance to vehicle inspectors as required.
- Build strong relationships with internal and external customers.
- Look to improve the grading of vehicles & increase first time conversion rates.
- Assess vendor vehicles against the specific grade improvement programme for each vendor.
- Engage with vendors with a view to undertake refurbishments on vehicles to increase revenue.
- Where required, liase with site admin teams to ensure relevant repairs are carried out on time.
- Ensure that work aligns with the goals and needs of the Company, adapting plans as needed.
- Where required, oversee the mechanical refurbishment including non-runners.
- Where required, oversee the diagnostics and ordering of relevant parts such as spare keys etc.
Work with a preferred supplier list for refurbishment.
- Arrange refurbishment with the agreed supplier list as approved by the Group Refurbishment Manager.
- Manage supplier relationships and performance against SLAs.
- Ensure that each supplier is price matched, meaning the best possible value is achieved for the Company on any subcontracted work.
- Approve supplier invoices against agreed pricing structure.
- Escalate any underperforming suppliers to the Group Refurbishment Manager.
Report on refurbishment performance and identify areas for improvement.
- Produce weekly reports on refurb performance.
- Utilise reporting to identify new refurb opportunities.
- Attend management meetings when requested, producing data analysis of work carried out to be discussed & analysed.
- Ensure all refurbishment work is conducted in a timely manner to support vendor SLAs/days to sell.
- Continuously review results and seek further financial improvements.
Undertake refurb related administrative tasks as required.
- Ensure that all refurbishment costs are captured within the job card system.
- Carry out invoicing correctly, ensuring that all charges are accurate & obtain appropriate approvals.
- Amend vehicle grading reports where required prior to sale.
Maintain exceptional standards of Health & safety.
- Ensure the site is a safe working environment at all times.
- Consistently adhere to current legislation & Company policy in regard to driving & vehicle safety.
- Report all accidents according to Company procedures.
- Drive legally, in-line with Company procedures & in consideration of others at all times.
- Carry out jump starts and refuelling in accordance with guidelines.
- Identify and report any broken or faulty equipment, hardware etc.
Ensuring that levels of customer service within the function are exceptional at all times.
- Consistently work in a way that delivers exceptional customer service.
- Deal with complaints as necessary.
- Escalate complaints as necessary.
- Complete the complaints log on every occasion.
- Ensure feedback is learned from and work in a way that supports continuous improvement.
Required Skills and Experience
- Full UK driving license.
- Knowledge of vehicle mechanics & refinishing.
- NAMA inspections qualified, desirable but not essential.
- Ability to work in a complex, fast paced operations function.
- Strong interpersonal and communication skills.
- Proven experience of delivering exceptional service to customers both personally and through a team.
- Organisational and prioritisation skills with proven experience of the Microsoft suite (particularly excel)
- Commercial acumen and credibility.
Required personal attributes
- Integrity & honesty.
- Self-motivation & self-discipline.
- Ability to multi-task
- Reliability.
- Maintains focus on business and results.
- Well organised.
- Embraces change & innovation.
- Conscientiously delivers for customers.
